Frequently Asked Questions (FAQ)

How Can I Book a Cleaning Service?

You can book your cleaning directly through our website. You can also call or email us to book your appointment. Our contact information is at the bottom of this page.

Are You Pet Friendly?

We are 100% pet friendly! Let us know if there is any accommodation that we can make to better your furry friend's health and safety. Although we are very accommodating to your pet's needs, we charge a small fee for specifically cleaning up after them, i.e. urine stain.

How Do I Pay For My Cleaning?

You can choose to pay by either credit card or e-transfer once you receive your invoice.

What Is the 365 Cleaning Cancellation Policy?

We want our clients to want to use us. We understand that life is busy, and people get sidetracked, so feel free to cancel an appointment anytime. Please let us know asap if a cancellation is needed.

Do I Need to be Home For My Cleaning?

You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, come and go, or not be home at all! Our cleaners are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments. We will also work with you to find the best entry options for your home and comfort level.

How Can I Adjust One Of My Future Appointments?

Not a problem! Several of our recurring clients have to change up their dates often. Select your best fit for now on this page, and then feel free to contact us to make any changes to future appointments. To ensure you get the new date or day of the week you prefer, we suggest that you contact us as soon as you know you will need to make changes. You can reach us by phone or email. Both are at the bottom of this page.

How Does Pricing Work?

Our pricing is simple, only $35.00 per hour, per cleaner. Our pricing strategy is simple and affordable, so that you know what you are paying.

What Measure are in Place for COVID-19?
  • Face masks will be worn during cleanings upon request
  • Stringent hand sanitization and hygiene will be followed
  • Cleaners who display any symptoms, have recently travelled, or have been in contact with someone at risk of COVID-19 will be asked to quarantine until it is safe
  • Cloths, equipment, and other tools will not be used from home to home without proper sanitization
  • Extra emphasis will be placed on disinfecting "high-touch" areas such as doorknobs, light switches, and other surfaces
  • Physical distancing will be practiced
  • We have developed internal systems to track both customer and cleaner instances of illness to ensure safety
  • While we take you and your family's safety very seriously, we are also working hard to ensure our cleaners have a safe working environment
  • We also follow Airbnbs new and improved cleaning policy and guidelines.
Do I Need a Quote Before I Can Book a Cleaning?

No, we can always send our cleaners to do the work, and we only charge you after the work is complete to make sure you are satisfied. To better assess the time required to clean your home, we will try to make things easy for you. You can email or call, and we will do our best to give you a time estimate. If your property is unique and hard to assess, we can send a cleaner in-person to provide you with a better estimate of the time required.

How Can I Communicate With My Cleaner?

You can call the number below, and we can connect you to your cleaner. If you would like the same cleaner for each cleaning, you will be given one of our cleaners' phone number to call or text about your needs.

Can I Get a Same-Day Booking?

We do not guarantee same-day bookings. But, depending on the day, we can often meet this requirement. If you have urgent cleaning needs, please call us, and we will do our best to accommodate you.

Can I Request Tasks to be Completed?

Most definitely. When you book your appointment, and you can add common requests by clicking on the appropriate options box, or you can let us know what you need via the notes. Please be aware that if you add tasks such as cleaning the stove's fridge or interior, we add additional costs to your quote. Our quotes are the maximum cost you could incur. This increase is to ensure you always know the most you will have to pay. You will never have to pay more than our estimate.

Some of the common tasks are:
- Clean interior of the fridge
- Clean interior of the oven
- Clean interior of cabinets
- Clean interior windows
- Spot clean walls

Each task will increase the amount of time allotted to cleaning your house.

Do You Have a Referral Program?

Refer someone to our company and receive an hour of cleaning for free. Don't be modest, and let us know that you helped us! We want to repay our valued customers.

Does My Cleaner Arrive at the Exact Time I Book?

Yes, most of the time. However, we allow a 30-minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, we will contact you for the cleaners the ETA.

How Can I Refer to Someone Who Handed Me a Flyer for 365 Cleaning?

When booking online, there will be a prompt for additional details. Please write the name of your sales representative to reward them for their work.

What if I am Not Happy With My Cleaning?

Please get in touch with us right away, and we will make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Do Your House Cleaners Accept Tips?

While tips are not expected, our cleaners are happy to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. If you want to pay the tip when paying your bill, we give any amount paid over the bill amount directly to the cleaners that cleaned your home. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Can I Have the Same Cleaner Each Visit?

We try to pair you with the same cleaner for all your cleanings but cannot guarantee it because of scheduling conflicts or other unforeseen factors.

If you are on a recurring schedule, we'll always try to send you the same cleaner.

How Many Cleaners Do You Send?

We typically send two cleaners to each home. However, if you feel more comfortable with a different number or have any special requests, we can make that happen.

What Happens if Something is Damaged in My Home?

If anything in your home is damaged during cleaning, get in touch with us immediately by phone or email, and we will make it right. 365 Cleaning has an extensive insurance package covering you, your home, and its contents at up to $2 million per occurrence.

What if my home is cleaned sooner than expected?

Our cleaners are only billed for the time it takes to clean your home. It is not uncommon for us to finish an appointment early. When our cleaners finish, we will round to the nearest 15-minute interval, saving you money!

Will you manage my keys?

Yes, we have a secure key management system to ensure your keys are safe and that only you cleaner will access the key.

How do I know I can trust 365 Cleaning?

First and foremost, you can trust our professionals. Our company is bonded and insured. Our cleaners have been put through a full background check and all references verified. Secondly, you can trust in quality service. Our Cleaners complete a thorough training process used at most of the top hotels, and a satisfaction guarantee backs all services. If you are not happy with your cleaning, please take pictures and reach out to us, and we will return to address your concerns.

How is 365 Cleaning environmentally friendly?

We decided to use microfiber towels instead of paper towels because they are a true green cleaning product. Microfiber works exceptionally well as a cleaner without added chemicals and allows us to use less product while still doing a fantastic cleaning job. We also use refillable product bottles to reduce waste for landfills.

Do I need to provide your team with my cleaning equipment or supplies?

No. We arrive with all the cleaning materials we need and take them with us when we leave. We are proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences regarding what cleaning products we use, please let us know, and we'll do everything we can to work with your requests.

Can I provide my team with special instructions?

Yes! We encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you are delighted with your home's cleanliness. To be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file, so you do not have to reiterate them every time we arrive for service